Job Context:

Labaid Pharma is looking for Software Support Engineer. Ideal candidates should have sound knowledge on SQL queries (MS SQL Server). Hands on experience on .Net Core, Angular will be preferred. Interested candidates are requested to read the job description and requirements carefully before applying for the position.

Job Responsibilities:

• Provide support and identify all issues and prepare appropriate documentation of all issues and give first level, Second level, third level solutions
• Sound Knowledge on SQL queries (MS SQL Server) is must.
• To collect customer requests from Customer, categorize, list and distribute tasks as per customer requests to responsible team members.
• Monitoring and follow-up ongoing.
• To participate in software testing according to test specifications (if required).
• May need to work under the direct supervision of the client
• Perform testing, database support, patch preparation, if assigned by the supervisor.
• Coordinate with clients and resolve all application and system related issues
• Administer and resolve applications issues, provide updates and perform root cause analysis.
• Maintain good professional relationships with clients
• Perform root cause assessment and debug all issues and ensure availability of applications

Educational Requirements:

• BSc. in CSE/Software Engineering or relevant subjects

Experience Requirements:

• 1 to 3 year(s)

Office Time:

• 9:00 AM to 5:30 PM (Duty time may change as per company decision).

Additional Requirements:

• Age 25 to 35 years.
• Sound Knowledge on Database administration (MS SQL Server).
• Hands on experience on Net Core, Angular, JavaScript etc.
• Domain Knowledge on ERP system of Pharmaceutical Company.
• System analysis experience.
• Ability to explain complex ideas to those with IT and systems knowledge.
• Exceptional verbal and written communication skills both in Bangla and English.
• Listening ability and patience.
• Extraordinary customer service and relationship management experience.
• Critical thinking skills.

Salary: 18000-30000 BDT

Compensation & other benefits:

• Competitive salary
• Two Festival bonuses per year
• Contributory Provident Fund, Gratuity
• Medical benefit for self and immediate family as per company policy
• Mobile bill 
• Lunch (partially subsidized)
• Transport facilities
• Excellent modern office environment
• Friendly, clean working environment

Job Category: Information Technology

Job Type: Full Time

Job Location: Labaid Iconic ( 2nd Floor), House : 66, Kalabagan, Dhanmondi, Dhaka-1205